I just purchased two of the SOK SK48v100-NCBT batteries that don't have the screen but do have Bluetooth. The first day the app found both batteries. After two days I cannot get the app to find either one. I tried turning the batteries off and on, and tried pushing the reset button but nothing seems to work. Any ideas would be nice. Thanks
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Wow, man, this is a very unpleasant situation, I've been in this situation several times, but it wasn't that bad, the last thing I remember was when I received an order to create OATH tokens, and while forming a package with a ready-made product, the program crashed, stupidly erasing all the work, it was such a shock for me that words cannot describe it, after that I changed the program and now I always save all my work in the cloud. I recommend you to contact the service center, it will be the best solution.
in fact, this battery app has a function name sleep mode,
if not using in 6 hours, it would go to sleep mode, you cannot connect the app. just charge or discharge the battery, it would go back to work.
you could check the details here:
https://www.youtube.com/watch?v=8vE2uzgkoWs