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How to access parameter settings on the ABC-BMS app?

Hello,

Anyone from SOK, myself and many other users are struggling with lack of response or support regarding the ABC-BMS app used for your heated batteries. The following passcodes have previously been available for access to the following functions:

Basic Settings: 200010

Parameter Settings: 200810

While the 'Basic Settings' are still accessible, the passcode for the 'Parameter Settings' has been non-functional for both iOS and Android users for some time. Can someone from your brand please help to provide this info to your customer base?

Thank you,

Joshua

5 answers0 replies

5 Comments

Joshua Lee

Jan 17

I hope everyone at SOK is appreciative of their vendors. While I have not gained parameter passcode access, I was able to install a previous version of the app found online which still accepted the previous passcode. With much appreciation, I was able to get screenshots of the factory parameter settings to cross check with my BMS so any necessary adjustments could be made. Thank you to Dexter @ Current Connected!

Good luck to anyone else in the same boat...

Joshua Lee

Jan 10

SOK can take time to research forum user communication history, but not apply that same level of effort towards service. That is a shame...

sokbattery

Jan 10

First.

myself and many other users are struggling with lack of response or support regarding the ABC-BMS app used for your heated batteries.

This is not true, you sent us the first email on April 29,2022, and we replied you in 1 hour, and then you replied on the same time, and we replied again on the same day. Not sure why you said no response or support.

Second, the parameter setting password is NOT for buyer using, this is for manufacturer using.

Joshua Lee

Jan 10

Replying to

Yes, a response was previously received for an unrelated issue when the app did not work at all. Thank you very much. Look at this entire forum. There is no quality support provided for any threads! e.g.: https://www.us.sokbattery.com/forum/questions-answers/does-anyone-have-a-manual-or-explanation-for-the-parameter-settings-screen

Now if the parameter settings are not for users then maybe you should remove it from the worthless app it is contained within. The code became available in the same obscure web searches which have had to be performed to find the basic settings passcode. Whether it is for the OEM or not, it was out there for users for some time. Now you've changed the parameter settings code without warning to customers and some may have no way of correcting parameters if they have been set incorrectly at this point.

Stop trying to dodge this stuff and start actual showing your customers matter. They will not stick around otherwise.

Joshua Lee

Jan 16

Replying to

So at this point I have reinstalled v2.0.23 to regain parameter settings access using the now broken 20081 code. Can anyone from SOK please provide the default parameters so I may correct against what is shown in the attached images?